Frequently Asked Questions

What is the difference between sports massage and deep tissue massage? thumbnail


Where can I park for my appointment?

There is private parking at my Kenninghall treatment room.


There are a number of public carparks a short walk from my treatment room at FIA Nails, Beauty and Wellness in Diss. I have marked the four closest on this map:

 Map showing four closest car parks to FIA Nails, Beauty and Wellness

The first hour of parking in Diss public car parks is free, with a check-in and out option also offered so you don't need to rush back after your treatment. The machines in Diss allow payment by card as well as cash, or you can use the RingGo parking app.

Where are you based?

I am based in a small village near to Attleborough in Norfolk. You have two options for seeing me:

Massage therapy at my treatment room in Kenninghall. You can come to me here from Tuesdays to Thursdays, and on Saturday mornings. If you choose to book here, the address is supplied on making a booking. 

Massage therapy at FIA Nails, Beauty and Wellness in Diss. I also have a treatment room in the centre of Diss. I work from here on Fridays.

You can book appointments in Kenninghall or in Diss through my website.


What happens at my appointment?

We begin with a chat about your needs and any issues that you may be experiencing. This may take place over the phone when you book, or at the appointment itself (although bear in mind that if you only book a 30 minute appointment, this will eat into your time on the couch). I will make some brief observations of your posture, so it’s useful if you wear shorts and a T-shirt to your appointment, or change when you arrive.

I will then leave the room and ask you to make yourself comfortable on the couch under a blanket. You may need to disrobe to your underwear, depending on where we are working and what you are wearing, but never more than that. When I return, I will ensure that you are comfortable, fold back the blanket to expose the part of the body on which we will be working, and begin your treatment.

After your massage is complete and you have redressed, we will have another brief chat about how you are feeling and if appropriate I will demonstrate some exercises and stretches that you can do at home to prolong the benefits of your treatment, and advise you on your aftercare. Then you’re all done, and hopefully feeling relaxed and ready to face the world again!

What is your cancellations policy?

In general, I require 24 hours notice of a cancellation so that I can fill the slot. Missed appointments or last-minute cancellations will incur a charge.

However, this policy is waived in the case of you or a member of your household testing positive for Covid-19.

If you are unable to make your appointment please let me know, so that we can try to find a better time for you.

Please also refer to my Covid-19 Safety Policy.

How do I book?

The easiest way to book is by giving me a call. I don't currently offer online booking as I need to be able to take travel times and distances into account.

You can also send me a text or a message via Facebook - although generally a call is the better option as it involves a lot less to-ing and fro-ing! 

What products do you use?

I use two products for my treatments, Naqi Massage Lotion Sport and grapeseed oil.

Grapeseed oil is a naturally hypoallernagenic product, which is food safe - you can even buy it at Tescos. It has very little fragrance and gives a nice 'glide' on the skin. I tend to use this for shorter massages with relatively low amounts of deep tissue work.

Naqi Massage Lotion Sport is the product that I use for most of my treatments, as I find this to be a superior medium for longer sports massages. It is a dermatologically tested hypoallernagenic product that is water-based. It is free from products of animal origin, parabens and formaldehyde releasers. This lotion has a subtle fragrance and is also moisturising, so it is easily absorbed by the skin. Read a list of the ingredients in this product.

I do not use any nut-based products.

What should I wear for my treatment?

Wear something comfortable. You may prefer to bring a pair of shorts to change into, especially for sports massage treatments on the legs.

Please be aware that you will never disrobe to beyond the level of your underwear and that you will be covered with a blanket throughout your treatment, apart from your head and the area of the body being worked on.

What else is there to do in Diss?

FIA Nails, Beauty and Wellness in Diss is right in the centre of town, so you can easily pop for a coffee after your treatment. There are several independent coffee shops, as well as a Costa.

Diss also has a range of shops, many of which are independent businesses. One of my favourites is the Diss Publishing Bookshop, which is just a few minutes walk away from the salon.

Can I pay by card?

I can take payments by card or in cash.

If there is a problem with the card reader, I can generate and send an e-invoice.

Is there step-free access?

My treatment room at Kenninghall has four steps up to access the path to the room, and one further step up into the room itself.


The treatment room at FIA Nails, Beauty and Wellness is on the first floor, and the stairs to access it are narrow and twisting.


If you need step-free access, please get in touch so that we can discuss our options as I may be able to suggest an alternative venue. Please note that wherever your treatment takes place, you will need to be able to get on and off the massage table without my assistance. 

What facilities are available at your treatment room?

At Kenninghall, there is private parking, and drinking water and hand-washing facilities are available. The treatment room has no dedicated customer toilet facilities available at this time. 


There is a customer toilet at FIA, and tea, coffee and drinking water is available. There is no parking on site but the building is in the very centre of town, with several car parks within easy reach. Diss pay and display car parks currently offer one hour of free parking, and a check in and out option in case you are unsure of how much time you need. 

Where does my treatment take place?

Treatment either takes place at my treatment room in Kenninghall, or at FIA Nails, Beauty and Wellness in Diss.

Please be aware that there are steps to access the treatment room at Kenninghall and at Diss. If you have any concerns about access, please get in touch to discuss your needs.


What is the difference between sports massage and deep tissue massage?

Deep tissue massage is frequently delivered as a full-body treatment, while sports massage is targetted to the areas of the body requiring treatment.